If I had asked my customers what they wanted, they would have told me ‘A faster horse’.
Are you listening to your people? While there are many variables when it comes to structural damage within your organization, a common thread of the damage can be traced back to a lack of listening to your people. A leader does not need an ear to the ground or spies, he needs face time. It is through relationships that trust is established and organizational strength is built.
What happens if you don’t change? Structural damage is simply the collateral damage of a leader who has grown complacent, stopped improving, stopped listening, and has not built relationships.
Cracks in your organizational structure appear slow and over time and can be very subtle. But the strength of your structure is reflected in the pride of your people, the service you deliver, and the character of your organization reflected by the values you espouse.
How is your organizational structure?
© 2011 Doug Dickerson